My husband has been a resident at Ranvilles for 6 years. In all that time, the staff have always shown to be kind and caring. The difficult area of personal care is done with dignity and compassion for the residents. Staff always talk to you and help and understand, not just for the resident but also for the family member. My husband cannot speak but he knows and trusts the carers, often smiling at them. Thank you, Ranvilles, for all you have done for both of us.

My father was a resident at Seven Arches from Sept 23 to Feb 24. I simply cannot thank the manager and all of the staff enough for the kindness, compassion and patience they showed to him during his stay. It was a difficult transition for Dad to move from his own home, however, as a result of the care he received, Dad was very happy and contented. For myself, knowing that Dad was safe was a great comfort, especially during the last weeks of his life.

In the month my husband has been in Seven Arches, he and his family members have been treated with good care, kindness and friendliness and made to feel very welcome. All staff have been excellent (carers, nurses, catering, laundry and domestic staff). It is a lovely, bright and cheerful, homely environment.

Would like to say that Brookvale House is a lovely place. It is very warm and welcoming. The staff are very helpful, very friendly and very professional. You can ask them anything and nothing seems to be any bother. There is always some activity going on and everyone is just happy. It gave us (family) peace of mind knowing that when we leave after visiting, my mum is in a happy, safe place.

My husband has been looked after with care and dignity. He celebrated his birthday, and they welcomed all the family, and we were out in Summer House. He enjoyed everybody from his family being around him. The care he receives is very good and they care about things they do, the entertainment and music is a favourite he enjoys.

If only we had found this nursing home sooner… The manager and nurses were always on hand to welcome visitors, answered questions and kept relatives informed. I cannot thank the team at Seven Arches enough for making a very sad and difficult time as peaceful and comforting as it could be.

My husband has been a resident in Ranvilles since just before Covid lockdown, so we have experienced a range of different situations. He has dementia which means his behaviour can be difficult. The staff at Ranvilles really do have a good understanding of how to help and care for residents who can become extremely distressed. They have nursed him through many medical emergencies so well and I can’t thank them enough. Whenever I visit, I am always greeted by name and made to feel welcome.